FAQ
📦 Shipping & Delivery
Where is my order shipped from?
All orders are shipped directly from Germany. No customs, no weeks of waiting for a parcel from Asia.
How long does delivery take?
Germany: 1–3 working days via DHL Paket.
EU: 3–7 working days.
Express shipping is available on request.
When is shipping free?
From an order value of €75 within Germany. From €149 to the EU.
Do I get tracking?
Yes. Once your order has shipped, you automatically receive an email with your DHL tracking number.
Do you also ship abroad?
Yes, we ship to the entire EU as well as to Switzerland and the United Kingdom. For other countries, please ask us beforehand.
🃏 Products, Authenticity & Tournament Legality
Are the products really original?
Yes, 100%. We exclusively import original products directly from Japan, Vietnam and China. No fakes, no reprints – every delivery is checked by us personally. As active players, we know exactly what matters.
Are OCG cards tournament legal?
That depends on the tournament. At official Konami tournaments such as YCS or Regionals, the TCG banlist applies in Europe – as a rule, only TCG cards may be played there. At unofficial tournaments, community events, locals or formats like Edison and Speed Duel, the organizer decides. Many tournaments in the scene explicitly allow OCG cards. If in doubt, always check with the tournament organizer beforehand.
What is the difference between OCG and TCG?
The OCG (Original Card Game) is the Asian version of Yu-Gi-Oh!, released in Japan, Vietnam, Korea and other countries. The TCG is the Western version for Europe and America. Many cards and sets are released earlier or even exclusively in the OCG – which makes OCG products especially interesting for collectors and tournament players.
Are there also products from Vietnam or China?
Yes. Our goal is to cover all OCG regions. We carry exclusive products from Japan, Vietnam and China. Check back regularly or follow us on social media so you don't miss any drops.
🔖 Pre-orders
Are pre-orders guaranteed?
Yes, 100%. When you pre-order a product, your order is bindingly reserved. You only pay once the product is ready to ship – and you are guaranteed to get it at the pre-order price, even if the price goes up afterwards.
What happens if a pre-ordered product is delayed?
We let you know by email right away if there are any delays. In that case you can cancel the pre-order free of charge at any time.
Can I cancel a pre-order?
Yes, as long as the product has not been shipped yet, you can cancel free of charge at any time. Just write to us at info@jungcards.com.
When will my pre-order be shipped?
We ship as early as possible – usually right on or shortly after the official release date in Japan.
💳 Payment
Which payment methods do you accept?
PayPal, Klarna (invoice, instalments, pay now), credit card (Visa, Mastercard) and Sofortüberweisung (instant bank transfer).
Can I pay by invoice?
Yes, with Klarna you can conveniently buy on invoice. The credit check is carried out by Klarna.
When am I charged for pre-orders?
Payment only becomes due at the time of shipping, not when you place the order.
🔄 Returns & Complaints
Can I return products?
Yes. You have a 14-day right of withdrawal from receipt of the goods. The goods must be returned unopened and in their original condition. You can find all the details in our withdrawal policy.
What do I do if my order arrives damaged?
Please get in touch within 48 hours of receipt by email at info@jungcards.com with photos of the damage. We will find a solution quickly.
What do I do if an item is missing?
Write to us at info@jungcards.com with your order number. We will take care of it right away.
📬 Contact & Support
How can I reach you?
By email: info@jungcards.com
We usually reply within 24 hours, Monday to Friday.
Is there a community?
Yes. Follow us on Instagram and TikTok at @jungcards. That's where we post new drops and unboxings and talk directly with the community.
